Electronic commerce, commonly known as E-commerce or eCommerce, is trading in products or services using computer networks, such as the Internet. Electronic commerce draws on technologies such as mobile commerce, electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems. Modern electronic commerce typically uses the World Wide Web for at least one part of the transaction's life cycle, although it may also use other technologies such as e-mail. Provide Etail or virtual storefront on websites with online catalogs, sometimes gathered into a "virtual mall" Buy or sell on online marketplaces. Gather and use demographic data through web contacts and social media. Use electronic data interchange, the business-to-business exchange of data. Reach prospective and established customers by e-mail or fax (for example, with newsletters). Use business-to-business buying and selling. Provide secure business transactions. Engage in pretail for launching new products and services
Enterprise resource planning (ERP) is business management software—usually a suite of integrated applications—that a company can use to collect, store, manage and interpret data from many business activities, including: Product planning, cost Manufacturing or service delivery Marketing and sales Inventory management Shipping and payment ERP provides an integrated view of core business processes, often in real-time, using common databases maintained by a database management system. ERP systems track business resources—cash, raw materials, production capacity—and the status of business commitments: orders, purchase orders, and payroll. The applications that make up the system share data across the various departments (manufacturing, purchasing, sales, accounting, etc.) that provide the data.ERP facilitates information flow between all business functions, and manages connections to outside stakeholders. Enterprise system software is a multi-billion dollar industry that produces components that support a variety of business functions. IT investments have become the largest category of capital expenditure in United States-based businesses over the past decade. Though early ERP systems focused on large enterprises, smaller enterprises increasingly use ERP systems. The ERP system is considered a vital organizational tool because it integrates varied organizational systems and facilitates error-free transactions and production. However, ERP system development is different from traditional systems development. ERP systems run on a variety of computer hardware and network configurations, typically using a database as an information repository.
Customer relationship management (CRM) is a system for managing a company’s interactions with current and future customers. It often involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support.
CRM products come with many features and tools and it is important for a company to choose a product based on their specific organizational needs. Most vendors will present information on their respective websites:
Features These are what the product actually does and what value it can provide to an organization.
Support Many CRM vendors have a basic level of support which generally only includes email and/or access to a support forum.
Telephone support is often charged in either an annual or ad hoc pricing strategy. Some companies offer on-site support for an extra premium.
Pricing This will be shown either per-user or as a flat price for a number of users. Vendors charge annually, quarterly, or monthly with variable pricing options for different features.
Demonstration Periods Many vendors offer a trial period and/or online demonstrations.
CRM is divided into two types:
1.CRM in customer contact centers
2.CRM in Business-to-Business (B2B) market